Privacy Policy and Data Protection
How we collect, use, and safeguard your information in Australia
Introduction to Our Commitment
At Iselamaovora, we respect your privacy and handle your personal data in strict accordance with Australian law, including the Privacy Act 1988 and the Australian Privacy Principles.
This policy details the types of information we collect, why it’s gathered, and the security practices in place to keep your data safe. By using our site, you agree to these procedures.
What We Collect and Why
We collect contact details, communication records, and limited usage data for service provision and enquiries.
You Provide This Data Directly
- • Contact information collected via forms or emails
- • Company and position details for relevant consultations
- • Content of your messages and any attached documentation
- • Preferences for communication and service topics
- • Other relevant information you choose to share
Information Collected Automatically
- • Basic browser details and device information
- • Visit timestamps, actions, and referral data
- • Pages visited and time spent on site
- • Aggregated analytics for improving site use
- • Cookie-related data as outlined in our Cookie Policy
How Your Data Is Used
We use information to respond to enquiries, improve our services, and comply with legal obligations.
- • Contacting you based on your enquiry or request
- • Personalising advice where possible
- • Improving site experience based on feedback
- • Maintaining secure internal records
- • Meeting regulatory compliance
- • Analysing aggregated site data (de-identified)
- • Managing security and fraud prevention
We Safeguard Data: Strict confidentiality protections, encryption, and ongoing monitoring are applied to safeguard your information against unauthorised access.
When Data May Be Shared
We only share information when legally required, or with service partners under strict confidentiality obligations.
Third-Party Service Providers
Partners hosting our systems or providing technical support access data strictly for service delivery and not for marketing.
Legal Compliance and Reporting
We comply with disclosure requirements under Australian law, including responding to lawful requests.
Use of Anonymous Data
We may use aggregated, non-personal data to review site performance and improve services.
Your Rights and Choices
You have rights to access, correct, or request deletion of your personal data, and to restrict how it's used.
- • Request access to all personal data we hold about you
- • Correct any inaccurate or incomplete personal data
- • Request deletion of data where appropriate
- • Obtain a copy of your data in a portable format
- • Object to processing of your personal data at any time
- • Request limits on use or disclosure of your data
To exercise your data rights, contact us using the details at the end of this page.
How We Protect Your Data
We employ administrative, technical, and physical measures including encryption, secure servers, and audits.
Technical Protections
- • Password-protected system access for all authorised staff
- • Encryption for data transit and secure connections
- • Regular system updates and vulnerability assessments
- • Automated backups and security monitoring
Organisational Safeguards
- • Staff training on privacy regulations and responsibilities
- • Internal protocols for data handling and retention
- • Prompt action and investigation on any incident
- • Supplier screening for data management practices
How Long We Retain Data
We keep personal data only as needed for service delivery, support, compliance, and legal requirements.
- • Retained as long as your account is active
- • Consultation notes deleted when no longer needed
- • Kept for compliance, then securely deleted
- • Records held in line with legal obligations
- • Used only if you opt into direct communications
You can request deletion of your data when it’s no longer required.
Cross-Border Transfers
If data is transferred outside Australia, it is protected through contractual and legal safeguards meeting Australian standards.
- • Agreements only with providers meeting equivalent protections
- • Prior review of recipient country’s privacy safeguards
- • Limiting data shared to only what’s necessary
- • Continuous monitoring of compliance requirements
About Our Cookies
Cookies are used to improve site navigation and analyse usage, as described in our Cookie Policy. You can manage cookies in your browser.
Types of Cookies We Use
- • Necessary for core site functionality and security
- • Support in gathering site and usage statistics
- • Allow for user preferences across sessions
- • Help enhance support and service efficiency
For details on changing cookie settings, see the Cookie Policy page.
Policy Updates and Changes
We update this policy regularly for new requirements. Major changes are notified through this page.
- • Notifying users via online notice
- • Updating the date at the top of the policy
- • Maintaining an archive of previous versions
- • Providing contact information for enquiries
Your continued use of the service after updates means acceptance.
How To Contact Us With Privacy Questions
Contact our team to request information or raise privacy concerns.
Iselamaovora
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61-8-9562-7886
Email: content@iselamaovora.sbs
Policy last updated December 15, 2025
Effective from December 15, 2025